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Float Apparel uses Fastway Couriers as their courier service for South African deliveries. Float Apparel offers free delivery to all major cities in South Africa for orders over R800, alternatively, within Cape Town there is a fee of R50 and for the rest of South Africa R65. There will be an excess surcharge added to orders to rural and remote areas.
We aim to have your order processed and out the door within three days of receiving your order. Within Cape Town area orders can be as fast as 24 hours from dispatch time. National orders can be as fast as 48 hours from dispatch time. Irrespective of the delivery location, Float Apparel aims to deliver within 7 days.
“Shipping Fee” refers to the courier cost for worldwide deliveries. Float charges for the courier/shipping fee, for deliveries anywhere in the world. Customers must bear duties and other custom clearance fees if incurred. It is the customer’s responsibility to make sure that they sign for their delivery once it has reached their shipping address, and as stipulated by the customer on completing the order. Float Apparel will not be held responsible for deliveries that are not signed for by the customer.
All international shipping will be completed with our shipping partner, Fedex. Delivery times will vary in accordance with the geographical location of each customer. We aim to have your order processed and out the door within three days of receiving your order.
Once we ship your order, you will receive an email providing you with shipment details including the date of shipment and any tracking details. If you wish to enquire about whether your order has been shipped, please log into your account and go to ‘my orders’. All tracking information will be stored here.
Door to door deliveries are sent to the supplied address. We will make every reasonable effort to affect delivery in accordance with the estimated delivery dates. If we are unable to deliver any part of the products on time or we are unable to deliver the products for any reason which is not within our control, then the time for delivery shall be extended for a reasonable time after the cause of the delay has ceased. Should we be unable to perform in accordance with an order because the products ordered are unavailable, we will notify you as soon as possible and exchange for an alternative product or refund any payments within 30 days after date of such notification.
A delivery is considered complete as soon as the parcel is handed to an individual at your specified delivery address. This also applies when the package has been handed over by the courier, as indicated in the courier’s tracking system.
It is your responsibility, as buyer, to ensure that you or the intended receiver of the gift (when applicable) inspect(s) the parcel on arrival and makes known any justifiable complaints. The receiver has the right to refuse the parcel if it appears to have been opened or if it has clearly been damaged.
Such complaints and claims must be brought to the attention of Float Apparel by emailing us at firstname.lastname@example.org
Should such a situation arise, Float Apparel is compelled to respect the time-frames set by the carriers in regard to declaring the loss and the refunding of the shipment. Hence, you are also bound to the same time-frames: In order for Float Apparel to officially declare a parcel lost, you have ten (10) business days to declare the loss of a parcel starting from the date you have received the shipment confirmation e-mail. Beyond this time period, no claim will be accepted.
In the event of a fraudulent purchase being placed on Float Apparel, cardholders will be advised to initiate a chargeback via their bank in order to be refunded. Float Apparel does not process refunds for orders suspected of fraud. Float Apparel does not provide order details relating to orders suspected of fraud. Any fraudulent attempts will be reported to the relevant authorities.