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During the time of the South African national lock down we will be unable to make any deliveries of orders. Until the time that the national lock down is uplifted all order will be prepared for delivery. Once the lockdown is uplifted all deliveries will take usual as per below.
Float Apparel uses Fastway Couriers as their courier service. Delivery is within South Africa, either door to door or door to counter depending on the delivery address. Float Apparel offers free delivery to all major cities in South Africa for orders over R500, alternatively, within Cape Town there is a fee of R40 and for the rest of South Africa R60. There will be an excess surcharge added to orders to the following destinations chain stores, mines, power stations, plots, farms, trust areas, townships, game reserves, national parks, hospitals, government departments, remote areas. Irrespective of the delivery location, Float Apparel aims to deliver within 7 days.
Door to door deliveries are sent to a street address. We will make every reasonable effort to affect delivery in accordance with the estimated delivery dates. If we are unable to deliver any part of the products on time or we are unable to deliver the products for any reason which is not within our control, then the time for delivery shall be extended for a reasonable time after the cause of the delay has ceased. Should we be unable to perform in accordance with an order because the products ordered are unavailable, we will notify you as soon as reasonably possible of this fact and refund any payments within 30 days after date of such notification.
All international shipping will be done with the use of Fedex. Delivery times will vary in accordance with the geographical location of each customer. Purchased “Products” will be dispatched and/or shipped within the first 72 working hours of Float Apparel receiving receipt of payment and/or payment confirmation. “Shipping Fee” refers to the courier cost for worldwide deliveries. Float charges for the courier / shipping fee, for deliveries anywhere in the world. Customers must bear duties and other custom clearance fees if incurred. It is the customer’s responsibility to make sure that they sign for their delivery once it has reached their shipping address, and as stipulated by the customer on completing the order. Float Apparel will not be held responsible for deliveries that are not signed for by the customer.
A delivery is considered complete as soon as the parcel is handed to an individual at your specified delivery address. This also applies when the package has been handed over by the courier, as indicated in the courier’s tracking system.
It is your responsibility, as buyer, to ensure that you or the intended receiver of the gift (when applicable) inspect(s) the parcel on arrival and makes known any justifiable complaints. The receiver has the right to refuse the parcel if it appears to have been opened or if it has clearly been damaged.
Such complaints and claims must be brought to the attention of Float Apparel by emailing us at firstname.lastname@example.org
Should such a situation arise, Float Apparel is compelled to respect the time-frames set by the carriers in regard to declaring the loss and the refunding of the shipment. Hence, you are also bound to the same time-frames: In order for Float Apparel to officially declare a parcel lost, you have ten (10) business days to declare the loss of a parcel starting from the date you have received the shipment confirmation e-mail. Beyond this time period, no claim will be accepted.
In the event of a fraudulent purchase being placed on Float Apparel, cardholders will be advised to initiate a chargeback via their bank in order to be refunded. Float Apparel does not process refunds for orders suspected of fraud. Float Apparel does not provide order details relating to orders suspected of fraud. Any fraudulent attempts will be reported to the relevant authorities.