Help / FAQs

If you have a question, please consult our list of frequently asked questions before reaching out for assistance.

Orders & Shipping

Do you ship internationally?

Yes, we ship worldwide.

What is your return and exchange policy?

You can return or exchange items at either of our stores. Customers are responsible for returning the item to the Float Store. Items must be unworn and unwashed. You can exchange your item for a different size, color, or another item of equal value or opt for store credit. If you are not in Cape Town, you must courier the items back to our Float Apparel HQ and we will process the return once we receive the items.

Are there any shipping costs?

Shipping Costs are based on your location. Everything will be calculated for you before Checkout. Customers within South Africa receive free shipping on order greater than R1000.

Can I still change my order?

If you want to change your order, please send us an email. We will see what is still possible based on the current processing stage of your oder.

How can I track my order?

As soon as your order is shipped we will send you a track & trace code by mail. This way you can track your order.

Keep in mind that it can take up to 48 hours before the track & trace is available. Can't track your package after 48h? Please send us an email and we will contact the shipping company.

Frequently asked questions

What products do you offer?

We offer a range of male and female casual wear inspired by street, surf, and skate culture.

What payment methods do you accept?

We accept all major payment methods through our payment gateway - Payfast. Additionally, we offer two buy now, pay later services: Happy Pay and PayFlex. All payment processors are 100% secure.

Do you offer warranties or guarantees on your products?

Yes, if there are any issues with the garments, we will happily replace them.

Do you have a customer loyalty program or ongoing promotions?

While we currently do not have a loyalty program, we often have specials and Float Family benefits. Stay tuned for our promotions!

How can I contact customer support?

For all inquiries, you can reach out to our support team through the contact form on our website. As an alternative contact method, feel free to email us at info@floatapparel.co.za

Are there specific care instructions for your apparel?

Yes, to ensure longevity, make sure to only cold wash your garments and follow the care instructions provided on the product.

Do you offer customization or personalization options?

Unfortunately, we do not offer personalization of our items. However, we can include a personalized message with the delivery.

What should I do if an item I want is out of stock?

If you are interested in an out-of-stock product, feel free to leave us a message, and we will notify you when it is back in stock.

Where are your products made?

All of our garments are designed and made from start to finish in South Africa - supporting and empowering our local community is extremely important to us.

Where can I find your stores?

We have two flagship stores, one in Bree Street and the other in Stellenbosch - both of which are easily located on Google maps. Feel free to give us a call should you require further assistance.

Account Info

Do I have to create an account?

No, you don't have to create an account. However, we strongly recommend that you create an account so that you can take advantage of the various benefits it offers. For example, you will be able to access your account easily the next time you visit us, and you will also be able to get personalized recommendations and services tailored to your needs. By creating an account with us, you will be able to make the most out of our services and save time in the future.

How do I change my account password?

If you have forgotten your password, don't worry. You can easily reset it by clicking the 'forgot password' link. Once you click the link, you will receive an email with instructions on how to create a new password. Follow the instructions to set a new password that is secure and easy to remember. Remember to keep your password safe and never share it with anyone.