ANSWERS TO YOUR QUESTIONS

DO YOU SHIP INTERNATIONALLY?

We deliver worldwide using international express shipping.

HOW LONG WILL IT TAKE TO GET MY PACKAGE?

We are working towards having your order processed within 5 working days nationally and 10 days internationally. 

The estimated delivery time is depending on the shipping country or zone.

As soon as your order has been shipped, you will receive a shipping confirmation email with a tracking number. Please be aware of a longer delivery time during holiday periods.

Why am I being charged extra / why is my delivery taking so long?

Delivery outside of the South Africa may be subject to local import taxes, which are your responsibility. If so, the shipping company may contact you once your items are in customs to let you know the cost. This may also delay your delivery time.

WHAT PAYMENT METHODS ARE ACCEPTED AND ARE THEY SECURE?

We currently use a payment gateway called Payfast. Payfast handles the payment process through their website to ensure all transactions are very secure.

Payfast accepts;

1. Visa 
2. Mastercard
3. Instand EFT 
4. Mobicred
5. Bitcoin

HOW DO I PLACE AN ORDER?

You can place an order on our easy to use online store, alternatively if technology just isn't your thing, feel free to pop into any of our stores or stockists. 

DO I NEED AN ACCOUNT TO PLACE AN ORDER?

No, you don’t need an account to order at our online store. You can checkout as guest or register as customer.

WHO SHOULD I TO CONTACT IF I HAVE ANY QUERIES REGUARDING MY ORDER?

Pop us a mail and we'll do our very best to get back to you.

Info@floatapparel.co.za

HOW DO I TRACK MY ORDER?